General Terms & Conditions

1. These general terms and conditions shall apply to all contracts which are concluded with Tandreas Hotel (hereinafter referred to as the hotel). Terms and conditions different to those of the hotel shall not be part of the contract, even if the hotel does not expressly object to them.

2. The guest accommodation contract is concluded as soon as the room is reserved and confirmed or, if a confirmation is no longer possible due to time restrictions, is made available. The conclusion of the guest accommodation contract requires that the contract partners fulfil the contract, irrespective of the length of time for which the contract is concluded. The contract cannot be terminated unilaterally by one party.

3. Reserved rooms are available to the guest from 15.00 hours. Departure should be by 11.00 hours, unless otherwise is agreed with reception. If departure is by 18.00 hours, half of the room price shall be paid, and if departure is after this time the full room price shall be paid. The guest shall have the right to prove that the damages due to the late vacation should be lower. In the event of early departure, the guest is requested to inform of his departure by 20.00 hours at the latest on the day before departure.

4. Unless a later time of arrival has been expressly agreed, the hotelier shall reserve the right to allocate the room which has been reserved to someone else after 18.00 hours.

5. The guest shall not acquire any right to a certain room or facilities being made available. If facilities which have been agreed should not be available, the hotelier shall be obliged to try to find an equivalent replacement in the hotel or in another establishment.

6. Option dates are binding for both contract partners. The hotel reserves the right to let the reserved rooms and function rooms to someone else after the option dates have expired.

7. If the period between the conclusion of the contract and performance is greater than 180 days, the hotel reserves the right to change the price without prior notice.

Changing or cancelling reservations for rooms and arrangements:

The following cancellation conditions apply:

Up to 2 days before arrival: free of charge

1 day before arrival & day of arrival: price of the room for the first night less any saved expenditure

For rooms not used by the customer, the hotel has to take into account income from letting these rooms to someone else as well as the saved expenditure. If the rooms are not let to someone else, the hotel can demand the contractually agreed payment and make a flat-rate deduction for the hotel’s saved expenditure. In this case, the customer shall be obliged to pay at least 90 % of the contractually agreed price for overnight stays not including breakfast.
The guest shall have the right to prove that the damages should be lower.

For group reservations of 5 or more participants, the following deadlines shall apply for changing or cancelling reservations:

Up to 14 days before arrival – cancellation free of charge

If the reservation is cancelled later than 14 days before arrival or if the number of participants in accordance with the agreement is reduced by more than 10 %, the person who made the reservation shall pay ?? % of the agreed price for the number of participants missing.

8. All costs outside of the normal contract services such as telephone and the bar shall, unless otherwise is agreed in the contract, be paid upon departure by each of the participants themselves. In the event of non-payment by the individual participants, the event organiser/person making the reservation shall be liable.

9. If advance payments requested by the hotelier are not made by the specified date, the hotelier shall be automatically free from the agreements made.

10. The prices listed are inclusive prices and include statutory VAT at the current applicable rate.

11. Any change in the rate of VAT shall, regardless of when the contract was concluded, be at the customer’s expense.

12. All listed prices are in euros.